Each job profile requires certain characteristics, but there are a series of skills that are ideal for any type of activity.
Let’s review some of them to know what they are. the most valued and useful soft skills to ensure a satisfying working life We will see that some of them are also demanded by personnel managers when they form their teams.
The importance of key social skills in the professional field
Most of the jobs we do today require very specific skills for each position, but it is also essential that candidates demonstrate that they possess the key social skills in the world of work. But why are these qualities so important?
First of all, These skills are a good guarantee of having an optimal work environment If all or at least most of the workers in an organization have some of the key soft skills in the world of work, the company will have most of its work done in terms of maintaining a pleasant work environment, without the proliferation of conflicts between workers due to friction and clash of personalities, something that is common both in companies and in any other human group.
It is not lost on anyone that, if the work environment is favorable, workers will be more comfortable and therefore perform more. Increased productivity would, therefore, be another advantage that key social skills provide in the world of work.
Likewise, This has an impact on the company’s internal communication channels, since the team members will be committed and the information will flow without difficulties also avoiding incidents in that sense.
Of course, we must not forget that if a person has key social skills in the world of work, they will automatically become a valuable asset for the company. In that case, it will be more likely that the company will allocate resources so that this person can further develop his or her characteristics and be able to develop a long career working for this corporation. In that case, a symbiosis effect would be produced in which both parties would benefit.
What are the most important social skills in the world of work?
After knowing the importance of key social skills in the world of work, the most logical question that most readers will ask is what these skills are. Therefore, at this point we are going to compile some of the main ones.
1. Empathy
Nowadays empathy is a particularly valued capacity, both in the professional field and in the rest of the spheres of life. That is why it is not surprising that it is one of the key social skills in the world of work. Thanks to empathy, workers will have the ability to recognize the emotions that people around you are experiencing whether they are their own colleagues or the clients with whom the company works.
This ability will favor interpersonal treatment and therefore the relationships between the people involved in the commercial activity of our organization.
2. Leadership
Another of the key social skills in the world of work that are valued in the current market are those that have to do with command or leadership skills. We are not looking for authority but rather the ability to be a leader and create a team, setting an example and knowing how to motivate colleagues to get involved in the organization’s tasks.
Therefore, this will be one of the most in-demand skills, especially for positions of certain responsibility, such as middle management, as it will make it more likely that the team in charge will be correctly managed.
3. Communication skills
Communication is a key dimension for any company and therefore knowing how to manage it will represent one of the key social skills in the world of work. For an organization to function correctly, the messages it sends must be clear, concise and do not give rise to any type of ambiguity The people in charge of carrying out this task must be able to meet these criteria.
Likewise, when the company is not the sender but becomes the receiver, it must have workers who know how to interpret the information that comes to them and transmit it synthesized but without interference to the corresponding department.
4. Listening ability
In line with the previous point but adding a dimension more oriented towards personal treatment. Knowing how to listen to others is another of the key social skills in the world of work. A group of workers who know how to listen to each other will probably coordinate efficiently and therefore will achieve a very satisfactory level of operation and productivity for the company.
Of course this It is also a highly in-demand capacity for positions that involve direct contact with the consumer , especially if it is the customer service department. In these cases, listening skills are essential to be able to convey to the customer that the company perfectly understands their problem and does everything possible to solve the incident in a satisfactory manner.
5. Emotional intelligence
Knowing how to identify one’s own emotions and having the ability to regulate them so that we can always act rationally is what is known as having good emotional intelligence. This is, without a doubt, another of the key social skills in the world of work. It is especially useful in demanding jobs where people are under a lot of pressure
It is also a highly sought-after skill in customer service departments, just as we saw with listening skills. It is because these teams are the ones that usually receive complaints from dissatisfied users, who on some occasions can express themselves in a way that is too vehement and even disrespectful, so the recipient must be trained to regulate their emotions and hence your response.
People with emotional intelligence will have the ability to remain calm at all times and not get carried away by the impulses of the moment, which makes them the perfect candidates for this type of job.
6. Persuasion
Another of the key social skills in the world of work is persuasion, a capacity that is very valuable in any section of the organization that has to do with commercial tasks , whether buying or selling. Having a particularly persuasive worker when negotiating with clients is synonymous with having the best possible agreements.
7. Creativity in teamwork
The last of the key social skills in the world of work that we incorporate into this list is none other than creativity. The ability to see beyond the rigid protocol and find alternative solutions that open new avenues for the company To achieve the goals you have set, it is another of the skills that is most sought after in certain sectors.
